USA Office

Industrial Automation and Enclosures Inc
50 Brook Avenue, Suite A
Deer Park, NY 11729
P: (516)243-9577 F: 516-997-5784
http://www.iaenclosures.com

Contact E-Mail Address

Sales Contact: sales@iaenclosures.com
Technical Support: support@iaenclosures.com
WebMaster: webmaster@iaenclosures.com

ORDER Online

You can order any item found inour web site though our secure online order system. If you are a new customer, you can create your online account here.

ORDER by Phone or Fax

Your call our sales hot line and speak to our exprienced sales engineer to place your order. If you are looking for an item that is not listed in our web site. Our sales engineer can special order it for you. Please contact our sales engineer for detail.

PAYMENT OPTIONS


Cashier Check or Money Order: You may pay by cashier check or money order in U.S. funds, drawn on a U.S. bank.

Credit Cards: We accept Visa, MasterCard, American Express and Discover Card.

Net Term Account: Industrial Automation and Enclosures Inc. (IA&E) is pleased to offer the convenience of Net Term account payment to School, Government Agencies and Fortune 1000 Companies. Please contact us for information on obtaining an Net Term account status or click here to download our New Account Application in PDF file format.

C.O.D.: Company checks are accepted (subject to credit approval). Please add $7.00 per C.O.D. order. Please click here to download New Account Application in PDF file format. We accept Cashier Check for first time buyer.

School Account: School / University Purchase Order are accepted. Please click here to download School Credit Application on PDF file format.


ATTENTION PURCHASING AGENTS


To meet the needs of corporate and education purchasers, IA&E offers personalized service and bulk discounts through our new Inside Sales and Wholesale departments. To inquire about OEM quantity discounts and large order discounts, please call us at 1-516-243-9577, or fax at 1-516-997-5784. You may also send us an e-mail at sales@iaenclosures.com


SHIPPING (U.S.only)


Orders received via fax/phone/online order by 3:00 p.m. Eastern Standard Time Monday through Friday will be shipped the same day (In-stock items only).

Orders received Saturday and Sunday will ship by the following Monday (except on holidays).

About 95% of orders received via the Internet by 3:00 p.m. EST Monday through Friday will be shipped the same day (In-stock items only). The rest of the orders will be ship within 24 hours. If you have an urgent order, please call us via phone and request the order to be ship via Next Day Air.

Same day shipping policy is subject to credit approval and stock availability.

Please add $5.00 for all orders less than $20.00.



INTERNATIONAL ORDERS


All foreign orders must be prepaid, wire transfer, traveler's checks, cashier's check or money order drawn on a U.S. bank in U.S. funds only. Please do not send cash. IA&E cannot accept letters of credit as a form of payment.


International Shipping & Handling

Shipping is via courier or postal service, depending on your preference, insurance availability, and the size and weight of your package. IA&E will apply actual shipping charges to all foreign orders. All returns that meet postal requirements must be sent prepaid via air parcel post. All courier shipments to Canada and Mexico require a certificate of origin. IA&E will provide a certificate of origin for a $25 processing fee.


30-DAY MONEY BACK GUARANTEE


Customers wishing to return merchandise for a refund, credit and/or exchange must do so within 30 days with 15% Re-stocking Fees from the date of order. Returns without an RMA# will not be accepted. Please call our customer service department at (516) 997-5050 or send e-mail to support@iaenclosures.com to request an RMA#. Returns must be shipped freight prepaid with the RMA# clearly visible on the outside of the box. Sorry, no freight collect packages will be accepted. A copy of the IA&E invoice must be enclosed with the return item(s) along with an RMA# to process your return. Books, kits, software, custom build systems, OEM systems and special orders are not returnable. A special order consists of products not listed in the IA&E catalog, online catalog listing or catalog listed products sold at OEM quantity are not returnable. Products developed under the OEM service are not refundable. Shipping charge and return shipping costs are not refundable.


Standard Warranty Replacement Program

Introduction

This program is designed to offer consistent, fast and easy to use warranty replacement support worldwide.

  • Consistent: Applicable to most Cserver, Rserver, CTServer and IA&E branded products worldwide
  • Fast: Fast shipment of replacement parts from IA&E TSD (Technical Support Department)
  • Easy: Expedited call handling

How it works

For Warranty Returns Within 30 days of Purchase:

Eligible Products:
  • Server Products : Cserver, Rserver and CTServer brand server products.
  • Components Products: Rackmount Chassis, Rackmount Accessories sold by IA&E.
Type Of Service Available:

Advanced Replacement Service: IA&E will immediately ship a replacement unit or part to customer via UPS Ground Service. In some rare cases that the replacement part is not in stock, IA&E will ship the replacement unit* / part as soon the part is available.

Estimate Transit Time:

IA&E will ship a replacement unit* to customer via Ground Service.

For Warranty Replacement After 30 days of Purchase:

Eligible Products:
  • Server Products : Cserver, Rserver and CTServer brand server products.
  • Components Products: Rackmount Chassis, Rackmount Accessories sold by IA&E.
Type Of Service Available:

Standard Replacement Service: Customer needs to insure and ship back the defective unit to IA&E via any traceable shipping method (UPS / Fedex / Airborne Express). IA&E will at its option, repair or replace the defective unit. The turn-around-time for repair and replacment unit is about 2-3 business days. IA&E will ship the repaired or replaced unit* back to customer via UPS Ground Service.

Estimate Transit Time:

IA&E will ship a replacement unit* to customer via UPS Ground service.

Requirements For Warranty Replacement

Customers should be prepared to provide the following when calling IA&E for warranty replacement Service:

  • Proof of purchase (Customer Invoice Numbers or Ordering Information)
  • Name of the product
  • Product code or serial number
  • Description of the problem
  • Shipping address
  • Email address of customer
  • Advanced Replacement Service requires a credit card number or a Purchase Order number as collateral for the replacement unit.

Contact Information

For warranty return, please contact:

  • Your account manager
  • Technical Support Department @ 516-243-9577

If you wish, you may also fax or e-mail your warranty replacement request to:

Product Return Address

Industrial Automation and Enclousres Inc.

Att: RMA Number ____________________

134 Linden Avenue

Westbury, NY 11590


Effective 01/01/2003

Privacy Notice Table Of Contents:

  • Our Commitment To Privacy
  • The Information We Collect
  • How We Use Information
  • Our Commitment To Data Security
  • Our Commitment To Children's Privacy
  • How To Access Or Correct Your Information
  • How To Contact Us

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Rackmount.COM website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number, Fax Number
  • Credit/Debit Card Information
  • (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone number
  • (etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website. We would not disclose anything that could be used to identify our customers.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

If you do not wish to be on our customer information database, please send a request to sales@rackmount.com. We will promptly remove any information associated to your account.

Our Commitment To Data Security

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To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We remove your credit card information from our e-commerce server once the transaction has been completed. We do not keep or store your credit card information on any of our Internet connected web servers.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by Customer Information Access Procedure. We use this procedure to better safeguard your information.

Customer Information Access Procedure

  1. Send a request e-mail to sales@rackmount.com with the following information.
    • Your name or company name
    • account number (if any)
    • address
    • phone number
    • e-mail address
  2. Your request will be process within 24 hours. One of our system administrators will call or send you an e-mail to verify your identity. Please have the following information ready.
    • Name
    • Address
    • Last transaction date or the amount of your last purchase
    • Your on-line username and password (assigned by IA&E, if any)
  3. Your information will be updated and an e-mail send to you confirming the update.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 516-997-5050 or send us an email at sales@rackmount.com.

As a customer of Industrial Automation and Enclosures, Inc. (IAenclosures.com), you may alter your customer information or opt-out of receiving communications from us at any time. We have the following options for changing and modifying your customer information.

  • You may send an email to sales@rackmount.com
  • You may send mail to Industrial Automaton and Enclosures, at following postal address:

  • Industrial Automation and Enclosures Inc
    134 Linden Avenue
    Westbury, NY 11590
    P: (516)997-5050 F: 516-997-5784
    http://www.iaenclosures.com



Industrial Automation and Enclosures (IA&E) LIMITED WARRANTY INFORMATION

IA&E warrants all merchandise against defects in material or workmanship for a period of (1) one year from date of purchase unless otherwise stated. Longer and/or broader warranties may be provided by the manufacturer of a particular product. Defective items must be shipped prepaid. This warranty shall not apply to any item where defects have been caused by improper customer assembly, failure by customer to follow instructions, product modification, negligent or improper operation. Server Products - Extremenode, ATXBlade Server, Cserver, RServer and CTServer come with One (1) Year Warranty (Parts & Labor). Please see the IA&E Warranty Replacement Program.

OEM Systems: OEM Systems come with (1) Year Warranty (Part & Labor)to the original OEM customers. Warranty service is not available to OEM customers' clients.

Component Products - Memory Modules, Rackmount Chassis & Accessories, Power Supplies and RLK units come with (1) Year Warranty (Parts & Labor). Please see IA&E Warranty Replacement Program.

LIMITATION OF LIABILITY

IA&E's liability shall be limited to the repair or replacement of defective products in accordance with the IA&E limited warranty. IA&E shall not be liable for any incidental, special or consequential damages for breach of any warranty, expressed or implied, directly or indirectly arising out of IA&E's sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause. Products sold by IA&E are not authorized for use as critical components in life support devices or systems.